Privacy Policy

Welcome to Faro, a mobile and web application developed by Skeleton Key Software ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and protect the information provided by users ("you" or "your") while using our mobile and web application.

Information We Collect

We are committed to protecting your privacy and ensuring the security of your personal information. When you use our mobile and web application, we may collect the following types of information: a) Personal Information: We may collect certain personally identifiable information, such as your name, email address, contact information, and payment details (if applicable) when you create an account, make a purchase, or contact our support team. b) Non-Personal Information: We may also collect non-personally identifiable information, including but not limited to device information, log data, and usage statistics to enhance our application and user experience.

How We Use Your Information

We use the information collected to provide you with the best possible experience and improve our application's functionality. The specific purposes include: a) Account Management: To create and manage your account, process payments (if applicable), and communicate with you regarding your account status and updates. b) App Customization: To personalize your experience, including tailoring content, recommendations, and advertising based on your preferences and usage. c) Customer Support: To respond to your inquiries, provide technical support, and address any issues you may encounter while using our application. d) Analytics: To analyze user behavior and trends, monitor application performance, and identify areas for improvement. e) Communication: To send you notifications, updates, and promotional materials related to our mobile and web app, provided you have opted to receive such communications.

Information Sharing and Disclosure

We will not share or sell your personal information, application data, or any user-specific data to third parties without your explicit consent, except in the following circumstances: a) Third-Party Service Providers: We may engage third-party service providers to assist us with specific aspects of our application, such as payment processing or analytics. These providers will have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. b) Legal Obligations: We may disclose your information when required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property, as well as those of our users or the public.

Data Security

We take the security of your information seriously and employ industry-standard measures to safeguard it against unauthorized access, alteration, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Your Choices and Control

a) Account Information: You may access, update, or delete your account information by logging into your account settings within the application. b) Communication Preferences: You can choose to opt-out of receiving promotional emails or push notifications by following the instructions provided in the respective communication.

Data Security

We take the security of your information seriously and employ industry-standard measures to safeguard it against unauthorized access, alteration, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Compliance with App Store Guidelines

We ensure that our mobile application complies with the privacy guidelines set forth by Google Play and Apple's App Store.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through the mobile app. Your continued use of the application after such modifications signifies your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your information, please contact us at dev@faro.com. By using our mobile and web application, you agree to the terms outlined in this Privacy Policy.